PULSE WEB SOLUTIONS CONSISTS OF:
Pulsewebsolutions.co.uk, whose registered office is at 10 Meadow Lane, Over, Cambridgeshire, Cambs CB24 5NF.
1. OUR DATA PROMISE TO YOU
Pulse Web Solutions is absolutely committed to respecting and protecting your data whilst it is in our care. We collect your personal information because it helps us to understand your needs and guides the way in which we interact and communicate with you about our products and services now and in the future. We have strict policies and procedures in place to protect your data when you send it to us, when we process it in order to provide you with the services you have requested or, where you have given us your permission to do so, to send you information that we think you’ll find interesting, and thereafter when we store your data on our secure servers.
We abide by the requirements of the Information Commissioner’s Office, the regulator of the Data Protection Act 1998 and the General Data Protection Regulation 2018.
2. WHAT PERSONAL DATA DO WE COLLECT?
Pulse Web Solutions collects both Personal Data and Anonymous Data when you send us information or when you visit our websites. When we talk about Personal Data we mean any information that can identify you as an individual, such as your name and postal address. Anonymous Data doesn’t identify you as a person, but it might be used in aggregate, for instance when you participate in a survey.
3. HOW DO WE KEEP IT SECURE?
Our servers are protected using HTTP and SSL technology, so whilst your data is in our care we know it’s as secure as it can be. Our staff are trained in data security, and our staff policies and procedures help our staff to understand what is required of them under their obligations to us, and their responsibilities under the Data Protection Act 1998 and other privacy legislation.
When we ask another organisation to provide a service for us, we ensure that they have appropriate security measures in place. If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be transferred with the correct protection in place, as stated UK law.
The internet is not a totally secure medium and you acknowledge and agree that Pulse Web Solutions shall not be responsible for unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept such responsibility under the Data Protection Act 1998 and the General Data Protection Regulation 2018.
4. HOW DO WE COLLECT AND USE YOUR PERSONAL DATA?
We collect your details when you register on one of our websites; subscribe to our service; place an order on our website; search for a product; correspond with us by phone, e-mail or otherwise; participate in discussion boards or other social media functions on our website, enter a competition or promotion.
With regard to each of your visits to our websites we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
We will always be transparent about how we plan to use your data so that you have the choice whether or not to give it to us. We respect your preferences and will do our best to make sure that we keep our promises.
If you give us your consent to send you further marketing messages we may contact you from time-to-time with carefully selected offers and promotions from ourselves or from our network of carefully selected partners, from which you may always opt-out or unsubscribe. It is not our practice to contact you if you have made it clear that you do not wish to hear from us about our products and services.
We may need to authenticate your identity to provide you with access to subscriber-only services. We might also send you surveys or invite you to enter a competition or receive a newsletter, for instance. If you do not wish to participate you may simply decline our invitations.
As part of our Google Analytics tracking we have implemented the following features: Remarketing, Google Analytics Demographics and Interest Reporting. Visitors can opt-out of Google Analytics for Display Advertising by visiting here https://tools.google.com/dlpage/gaoptout/
We use this information for reporting purposes and to advertise online. Third-party vendors, including Google, may show your ads on sites across the Internet. We may use the cookies relating to Google Analytics together with third party cookies to inform, optimise and serve ads based on a user’s part visits to our websites.
5. DO WE SHARE THAT DATA WITH ANY OTHER COMPANIES?
If you send in a comment, we may post it on our site or use it as a testimonial without mentioning your full name or publishing any information that would identify you. Furthermore, in some circumstances we may display some of your information such as your username and age. Others may be able to see your personal data if you post any information on bulletin boards or forums and may be used to send you unsolicited communications over which we have no control.
We may share some of your information with advertisers, ad servers and ad networks to deliver targeted advertising both on our websites and on selected partner websites but this will not include any information which directly identifies you. However, by interacting with or viewing an advert, you should be aware that the third party may make the assumption that you meet the targeting criteria used to display the advert.
Please take care when using social networking sites to which we may invite you to join that you do not disclose anything that you might later wish to retract.
There are certain times when we may be legally required to disclose your data in good faith where it is required by law or to respond to subpoenas or warrants served on us, or where we have a requirement to protect or defend the rights of Pulse Web Solutions or any users of our servers. We will always ensure that those requesting the information have the legal right to do so.
6. LEAVING OUR WEBSITE AND MOVING ON TO THIRD PARTY WEBSITES
7. COOKIES AND HOW WE USE THEM
- To provide you with a more personal and interactive experience on our sites.
- For statistical purposes to track how many users we have and have often they visit our websites.
- We use organisation to collect anonymous user information so they can analyse how the website is being used and the number of visitors.
- We and our advertisers may use statistical cookies to track who has seen an advert and clicked on it.
- To show you adverts that you may be interested in and to control the number of time you see them and measures the effectiveness of the ad campaign.
- We may use ‘Flash’ cookies to store your preference for your media player. If we do not use them, it may not be possible for you to watch some video content.
You have the ability to accept or decline cookies, but please be aware that for some parts of our sites to work, you will need to accept cookies. For more information please visit www.allaboutcookies.org and/or www.youronlinechoices.com
8. ONLINE BEHAVIOURAL ADVERTISING
We use an advertising service called online behavioural advertising (OBA). This allows us to deliver targeted advertising to the visitors of our websites. It works by showing you adverts that are based on your browsing patterns and the way you have interacted with the website. For example, if you have been reading a lot of car articles, you may be shown more adverts for cars.
None of the OBA techniques used will collect personal information such as your name, email address, postal address or phone number.
If you would like more information regarding OBA and how to opt out, please visit http://www.youronlinechoices.com/uk
9. OPTING OUT ON RECEIPT OF EMAIL MARKETING COMMUNICATIONS
If you receive a marketing email from us, you will have the option to “opt-out” by clicking on the unsubscribe link provided at the bottom of each and every message we send you. Please be aware that this will not unsubscribe you from our service based messages, such as delivery status emails and customers service queries.
10. MARKETING TO CHILDREN
We do not knowingly collect personal information from children under the age of 16 for marketing purposes.
11. USING OUR WEBSITES FROM OUTSIDE THE UK
Our servers are situated in the EEA and when you submit your details and in whichever country you are situated you agree to the data being transferred to the EEA and processed under the terms of the General Data Protection Regulation 2018, Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 which stem from European Directives 95/46/EC and 2002/58/EC respectively. If you are not in agreement please do not add your personal details on the website.
12. HOW YOU CAN GAIN ACCESS TO THE PERSONAL DATA WE COLLECT ABOUT YOU
Under the Data Protection Act 1998 and General Data Protection Regulation 2018, you have the right to see what information we hold about you and you may ask us to make any changes that you consider necessary to make the information accurate. If you want to apply to see the data we hold about you, please write to:
The Data Protection Officer
10 Meadow Lane,
We will require that you satisfactorily identify yourself to demonstrate your entitlement to view this data.
Complaints will be dealt with by the Data Protection Officer and will be responded to within 30 days. If you are not satisfied with the response you should refer your complaint to the ICO https://ico.org.uk/concerns/
Any changes will be effective immediately.