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Advanced Help Desk Software

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Overview

The Advanced help desk software was created to deliver a professional help desk management product to service oriented companies. This software have been proven to make customer support up to 3 times faster with half the amount of man power at the same time ensuring the customers are billed correctly.

Building up on all of the standard Help desk software available in the market this product achieves superior performance using advanced technologies like AJAX and SQL Server 2008.

Designed from ground up to match stringent Web 2.0 standards this is the only W3C compliant web based help desk software available.

Features

  • Very user friendly interface makes it a pleasure to manage customer issues.
  • Complete history of the support ticket accessible from a single screen.
  • Automated email retrieval from any standard POP3 email account.
  • Appointments scheduling and visit reports for accurate billing.
  • Intelligent Automated assignment logic that matches customers with engineers automatically.
  • SMS / Mobile Messaging integration optional.
  • Automated customer satisfaction surveys.
  • Completely AJAX oriented interface, maximum performance advantage.
  • We offer customisation services that can make this a tailored fit to your organisation’s support process!

Who is using it?

  • Pulse Solutions, we manage 300 clients on this system with 72 programmers.
  • ACE IT Services, Inc. 150 clients, 10 full time IT engineers.
  • BuyLand.com, Over 5000 prospective clients and partners, 10 full time real estate agents.
  • AmericaTexting.com, Over 2500 end users request support through the Advanced help desk software.
  • Sweetheartsunlimited.com, 25,000 members request support through the Advanced help desk software.

And many many more small and mid sized corporations and web portals.

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